Medical Requisition Processing

Our client embarked on an automation journey to build a scalable solution that would improve the efficiency and accuracy of their medical requisition intake process.
The organization processes a high volume of requisition forms received from clinics and healthcare institutions on a daily basis. The requisitions are then reviewed and manually entered into an internal order system. Once the requisition is saved in the system, several data validation processes need to be performed to ensure the accuracy and completeness of the requisition.

Issues

  • Requisition forms vary and require different OCR templates
  • Difficult to capture handwritten text by OCR
  • Thousands of requisitions are received daily
  • Highly time-sensitive process
  • Complex business logic required to validate requisition data accuracy

Actions

  • Paper requisitions are fed into a scanner and converted it into electronic documents
  • Custom OCR solution extracts information from the converted requisition and sends it to a UiPath Orchestrator queue
  • The UiPath robot retrieves work items from the queue and validates data based on predefined business rules
  • Any data the OCR returned with low confidence or with a rule violation, the UiPath bot opens the electronic version of the requisition and requests human correction, validation, or an overwrite of low confidence fields
  • Once the validation is completed, the bot proceeds with data entry in the order system for further processing
  • Lastly, the bot stores meta-data associated with the electronic requisitions for future reference

Results

  • 200% ROI
  • 20% FTE reduction
  • Significant reduction in manual effort and therefore human error
  • Immediate decrease in backlog
  • 80% of the current manual processing efforts can be managed by the bot
  • Doubled the processing efficiency of requisitions to 10,000 with a 100% accuracy rate, removing the need for any rework

Client Success Stories

A Health Sciences Corporation

A Health Sciences Corporation that oversees several hospitals in Southern Ontario realized the importance of rising issues and complexity of post-go-live turbulences having a significant impact on their day-to-day operations.

Electric Power & Natural Gas Utility

The client has embarked on a journey to review opportunities for automation, develop an in-house centre of excellence and expertise.

Financial Services

The client wanted to automate two existing process within their financial reporting department by leveraging new RPA technology.