Global Success - Consumer Electronics

An American audio products corporation that specializes in the development and production of consumer and professional audio and video equipment reached out to Cloudworks to improve their global Performance Management capabilities. The company also manufactures listening products, including headphones, high-end earphones, and personal monitor systems. They continue to use innovation to develop new products for their markets.

Issues

The company wanted to improve its global Performance Management capabilities by implementing Oracle’s Cloud solution for their 3 regions, spanning 25 countries.
With every country using its systems and processes, one of the key goals was to consolidate, standardize, and streamline the Talent Management business processes on a global basis for the first time, and to finally move away from paper-based performance forms.

Actions

With Cloudworks’ implementation methodology, the company was able to define its global process for Talent Management and implement standard solutions across the globe. Cloudworks’ engagement for the project was the following:

Develop and refine standard global processes for Talent Management
Help with designing a system-enabled process for continuously meeting client requirements
Engage in frequent update meetings and team huddles to increase visibility on all tasks and continue to provide the most suitable approach to a solution
Understand and define areas of priorities based on growing business needs and brainstorm future steps
Guide Testing and Design documents while also leading Prototype, SIT, and Cutover
Guide the company in their final UAT testing event to empower them to own and understand their new application
Identify and escalate any potential risks that could cause a delay or rift in task completion
Ensure that requirements are met, risks are mitigated, and the client remains content with the provided services

Results

Standardized Global Process for Talent Management
Migration away from paper forms and disparate processes
HR, Manager and Employee Engagement in performance reviews
Best practice implementation approach to allow for ease of migration/updates in the future if desired
Create a comprehensive training system to aid with knowledge transfers to minimize gaps and continue the positive relationship trend
Continue to uphold a positive rapport
Successfully completed the project in scope, on budget and on time

Client Success Stories

Medical Requisition Processing

The organization embarked on an automation journey to improve efficiency and accuracy of the medical requisition intake process while increasing scalability.

Global Success - Mining

A mining company that produces gold and copper with 16 operating sites, 14,000 employees in 13 countries turned to Cloudworks for help with their HCM Implementation and AMS Support Services.

Electric Power & Natural Gas Utility

The client has embarked on a journey to review opportunities for automation, develop an in-house centre of excellence and expertise.

Financial Services

The client wanted to automate two existing process within their financial reporting department by leveraging new RPA technology.