A Health Sciences Corporation that oversees several hospitals realized the importance of rising issues and complexity of post-go-live turbulences having a significant impact on their day-to-day operations. Behind engaging Cloudworks to support their transition into a smooth target state, the client hopes to improve operational performance and achieve better business results.
The corporation is a community of 15,000 staff, physicians, researchers and volunteers that serve residents & provide specialized, advanced care to people from across their area. As the largest employer in their region, the client plays a vital role in training the next generation of health professionals, with an ultimate focus on improving the quality of care for patients through innovation, major partnerships and evidence-based practices.
The business teams of our client have been identifying post go-live pain points & misalignments between HR, IT & the business, resulting in major cost and time repercussions. With issues spanning reports, interfaces, fast formulas, & everything in between, Cloudworks is providing functional and technical on-demand support services & full testing cycles to ensure full and sound support across the Oracle HCM Cloud panel.
Fast formulas with performance issues, incorrect outcomes & operational failures
New Fast formulas required to achieve business needs
Failed reports & consequentially inaccurate data reported
New reports required to pull data from multiple sources based on particular parameters
Incorrect data shown in the interface as a result of outdated files
Review current configuration & analyze feasibility of requirement
Gather latest specification relating to the object
Functional & technical team huddle to advise the best & most suitable approach to solution
Communicate recommendations to our client's team
Develop, perform & test the changes, before delivering back to our client's team for User Acceptance Testing
Identify any other issues before deploying change to production instance
Over a period of 6 months:
an average of 90% SLA achievement, for regular requests
100% SLA achievement over the same period for urgent/high priority requests
High number of requests have been resolved by Cloudworks
A customized helpdesk workflow that achieves the client's ambition & pace
Consistently positive feedback & endorsement by the team we serve
Client Success Stories
A Multi-Location Automobile Dealership Group
Our client is a corporation of 69 car dealerships across Canada utilizing Cloudworks EPM Implementation services to achieve financial consolidation standardization, data accessibility and application stability.