A Health Sciences Corporation that oversees several hospitals realized the importance of rising issues and complexity of post-go-live turbulences having a significant impact on their day-to-day operations. Behind engaging Cloudworks to support their transition into a smooth target state, the client hopes to improve operational performance and achieve better business results.
The corporation is a community of 15,000 staff, physicians, researchers and volunteers that serve residents & provide specialized, advanced care to people from across their area. As the largest employer in their region, the client plays a vital role in training the next generation of health professionals, with an ultimate focus on improving the quality of care for patients through innovation, major partnerships and evidence-based practices.
The business teams of our client have been identifying post go-live pain points & misalignments between HR, IT & the business, resulting in major cost and time repercussions. With issues spanning reports, interfaces, fast formulas, & everything in between, Cloudworks is providing functional and technical on-demand support services & full testing cycles to ensure full and sound support across the Oracle HCM Cloud panel.
Fast formulas with performance issues, incorrect outcomes & operational failures
New Fast formulas required to achieve business needs
Failed reports & consequentially inaccurate data reported
New reports required to pull data from multiple sources based on particular parameters
Incorrect data shown in the interface as a result of outdated files
Review current configuration & analyze feasibility of requirement
Gather latest specification relating to the object
Functional & technical team huddle to advise the best & most suitable approach to solution
Communicate recommendations to our client's team
Develop, perform & test the changes, before delivering back to our client's team for User Acceptance Testing
Identify any other issues before deploying change to production instance
Over a period of 6 months:
an average of 90% SLA achievement, for regular requests
100% SLA achievement over the same period for urgent/high priority requests
High number of requests have been resolved by Cloudworks
A customized helpdesk workflow that achieves the client's ambition & pace
Consistently positive feedback & endorsement by the team we serve
Client Success Stories
Medical Requisition Processing
The organization embarked on an automation journey to improve efficiency and accuracy of the medical requisition intake process while increasing scalability.